Cancellation by the Customer
Cancellation requests must be submitted in writing by email or WhatsApp.
Refund eligibility depends on the timing of your cancellation and any non-refundable costs already incurred, including national park fees, accommodation reservations, transportation, or third-party supplier charges.
Cancellation by Mikumi Safari Tours
If we cancel a tour due to circumstances beyond our control, such as severe weather, government restrictions, or safety concerns, we will offer an alternative date, a comparable tour where possible, or a refund for services not provided.
No-Show Policy
Failure to arrive at the agreed meeting point without prior notice may be treated as a no-show and may result in forfeiture of the booking payment.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Force Majeure
We are not responsible for delays, cancellations, or additional costs resulting from events beyond our reasonable control, including natural disasters, pandemics, strikes, political unrest, road closures, or other unforeseen circumstances.